Intranets: Concepts, Cases, and Justification.

Intranet Conceptual Tools ... in a Nutshell .. 3 Categories of Typical Intranet Applications: Publishing Model Transaction Model Collaboration Model Publishing: One to Many Communication One Person publish, many people read Eliminate cost of producing, printing, & distributing Info publications announcements directives memoranda newsletters technical documents news updates Transaction: Enable 2 way interactions Eliminate the need to create, fill out, and process forms Electronic Forms enable online transaction Transaction applications behind the scenes check requests vacation requests commission verification time sheets enrollment forms etc Collaborative: Enable many to many collaboration Facilitate direct exchanges of information between multiple members at once. Forums / News Groups Email Groups / Listserv Collaborative Software Rumor Mill Apple User Group etc.. Application Areas Sales and Marketing: Challenge:Deliver up-to-the-minute reference information to geographically distributed group of people. Product Development: Challenge: Deliver up-to-minute project management information to distributed group of people. Customer Service: Challenge: Provide the best quality service in the most cost effective manner. Human Resources: Challenge: Keep employees informed and active in a proactive manner. Finance: Challenge: Provide managerial financial information securely.